As part of an initiative spearheaded by the AFNOR Group with support from BVA, this international study provides an insight into how quality approaches are currently viewed in today's world and the trends taking shape for the years ahead:*
// What are the different ways in which quality is represented?
// What role does the quality culture play in organisations?
// Is there a “French-style” view of quality?
// What are the paradoxes relating to digitisation and the place for the
human touch in an ultra-technological world?